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Frequently Asked Questions

How long will it take to get my order?

All orders are mailed using standard Australia Post within 5 days of receiving payment. (We do aim to get your tag in the post within 3 days though) You will need to allow up to 7 business days in addition for to this for standard post (within Australia) and up to 14 business days (international) depending on location for the arrival of your order. Visit www.auspost.com.au for delivery times.

All Monogrammed Products are sent via Parcel Post or courier only

Orders received after 5pm will be counted as being received the next business day.

What if I need my order sent urgently?

If you require a quicker turnaround on your order, we are happy to process urgent orders with a 1 - 2 business day turnaround via Express Post. Additional charges apply.
 
Orders received after 5pm will be counted as being received the next business day.

What are the tags made of?

All tags are made of a durable plastic card - similar to, but thicker than, a credit card. The actual size is 54mm x 86mm.
Monogrammed Luggage tags are made from 100% soft nappa leather.

How do you attach the tag onto a bag and will it stay there?

The tag is ‘looped’ through a strap or handle of the bag. Once attached to the bag, the loop is quite secure and remains in place. The straps of the tags are heavy duty loops made specifically for luggage tags. So if they’re durable enough to withstand baggage handling in airports, they’re sure to withstand normal everyday use.

Monogram FAQ's

What Colours can you monogram?
Gold and Silver are the main colours, however we can also monogram in many other colours.  These include champagne gold,  Rose gold and copper

What is Blind Embossing?
Is the embossing of leather without colour.  It is a beautiful, understated look. Letters are indented into the leather.

How Many Letters can I monogram?
At the Bag Tag Studio we do not charge for up to 9 monogrammed letters. We do recommend using 24pt font when using longer monogramming.  Our leather luggage tags are 2-3 letters.

How secure is my payment online?

payment has been finalised. They are securely captured and passed directly to the bank protected by a 128-bit encryption SSL Certificate.

I don’t have a credit card. Can I still order online?

The Bag Tag Studio accepts paypal. We now also accept after pay!