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Terms and Conditions

Acknowledgement and Acceptance

The http://www.bagtagstudio.com.au/ ('Website') is owned and operated by The Bag Tag Studio (ABN 15 05 983 9657) in Cairns, Queensland, Australia (The Bag Tag Studio). A reference to The Bag Tag Studio includes any of its directors, officers, employees, or shareholders.

These terms and conditions apply to the use of and the purchase of any goods from the Website. Please read them carefully.

By accessing, browsing or using the Website you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions as amended from time to time.

The Bag Tag Studio reserves the right to amend or update these Terms and Conditions at any time without notice. You should therefore review these Terms and Conditions from time to time and particularly before you purchase goods from the Website.

The Privacy Policy forms part of these Terms and Conditions. If you need any clarification of these Terms and Conditions, please contact our customer service team at info@bagtagstudio.com.au. If you require clarification of our Privacy Policy please contact our Privacy Officer at privacy@bagtagstudio.com.au.

Use of Website

The goods and services offered on this Website are not available to persons:

  • under the age of 18 years old and/or
  • those who are legally prohibited from entering into binding contracts.

You may be requested to provide current, accurate identification, information and contact details at the time of registration to use the services at this Website. You are responsible for ensuring that your account details are kept confidential as well as for any activity that occurs under your account.

Any party engaging in illegal activities involving the use of this Website will be subject to civil proceedings and/or criminal prosecution. The Bag Tag Studio cannot, however, guarantee that it will notice or be able to prevent any illegal or inappropriate use of this Website, nor can The Bag Tag Studio guarantee that it will give notice of any illegal or inappropriate use of this Website.

The Bag Tag Studio reserves the right to refuse to supply the goods and services shown on this Website to anyone at any time and without notice for any reason.

Information Provided

You agree to provide current, complete and accurate information about yourself as prompted to do so by this Website, and to maintain and update this information as required to keep it current, complete and accurate.

You understand and agree that all information uploaded onto the Website, and any conduct or consequences arising thereof, is your sole responsibility.

When you provide any information you are representing and warranting that all of the information provided is true and correct and are agreeing to indemnify The Bag Tag Studio for any losses, costs expenses or damages that it may suffer if any of this information is not correct.

You agree to use the Website only for legal and proper purposes and in accordance with these terms and conditions.

Liability For Use Of This and Other Websites

This Website may contain links to websites maintained by other companies and organisations (other websites). The Bag Tag Studio does not:

  • represent that the information on other websites is accurate.
  • accept responsibility for the accuracy, ownership or any other aspect of the information contained on other websites.

The Bag Tag Studio does not accept liability for any damage or loss caused or alleged to be caused in connection with:

  • the use or reliance on information contained on this Website or other websites.
  • content uploaded to or downloaded from this Website or other websites.
  • goods or services available through other websites.

Viruses

You must not:

  • transmit or attempt to transmit any material of any kind to this Website which contains a virus, malicious computer code or other harmful component; or
  • attempt to alter any of the content on this Website.

If:

  • any information that you provide is incomplete or inaccurate.
  • you attempt to transmit any material of any kind to this Website which contains a virus, malicious computer code or another harmful component.
  • you otherwise attempt to alter any of the content of this Website (other than as provided under these Terms and Conditions). or
  • you breach any of these Terms and Conditions.

The Bag Tag Studio retains the right to terminate your rights to use this Website and to take whatever steps it deems appropriate, including raising civil proceedings against you or reporting you to the appropriate law enforcement agency.

The Bag Tag Studio does not represent that any information (including any file) obtained from or through this Website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses. You must take your own precautions to ensure protection against anything that might interfere with or damage the operation of your computer or computer systems.

Release and Indemnity

You will be liable in respect of, indemnify and shall keep indemnified The Bag Tag Studio against any claim, loss, damage or expense which The Bag Tag Studio suffers, incurs or is liable for as a result of any unlawful act, negligent, reckless or deliberate wrongful act or omission relating to your use of this Website or our goods and services.

You hereby waive and release any and all claims that you now have or may have against The Bag Tag Studio, its related bodies corporate, directors, employee, agents and representatives connected with, arise out of, relate to or are incidental to your use of the Website.

Copyright and Intellectual Property

Copyright of materials, designs, and information provided in the Website is the property of The Bag Tag Studio unless indicated otherwise.

Any material on the website may only be used for the purposes of browsing and acquiring products and/or services from the website. Except as permitted under the Copyright Act 1968 (Cth) or other applicable laws, no part of the information contained on this Website may be otherwise reproduced, adapted, performed in public or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of The Bag Tag Studio.

The Bag Tag Studio reserves all rights to all intellectual property owned by it.

The Website contains registered trade marks and other trade marks that are otherwise protected by law. You may not use The Bag Tag Studio's trade marks, trade names, logos and/or domain names unless you have our prior written consent to do so.

Limitation of Liability for The Bag Tag Studio Goods and Services

The Bag Tag Studio aims to deliver a quality product every time. However it makes no warranties with respect to the performance and the accuracy of how the product is used. The Bag Tag Studio does not guarantee that the use of its products will provide any protection against the loss of bags, luggage, or personal belongings.

Subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, liability of The Bag Tag Studio will be limited to one of the following:

  • in relation to The Bag Tag Studio services:
    • the supplying of services again, or
    • the payment of the cost of having the services supplied again.
  • in relation to The Bag Tag Studio goods:
    • the replacement or repair of the goods.
    • the supply of or the payment of the cost of obtaining equivalent/ alternate goods, or
    • the payment of the cost of replacing or repairing the goods.

Pricing

All pricing is in Australian Dollars (AUD). Prices may be changed at our discretion and without notice.

Ordering and Payment

All orders can be placed and paid for on our website with the use of our Shopping Cart facility.

We provide a range of payment options to suit our different customer needs.

Payments can be made by:

  • credit card (Mastercard/Visa).
  • paypal
  • Afterpay 
Credit card payments are processed securely using a third party payment gateway. We do not store credit card information, and all information passed to the gateway provider is protected by a high quality SSL certificate.

Postage and Handling

All orders are sent via Australia Post Regular Mail which is a non-trackable service. If you would like to track your order, please select the Express Post option for a flat fee of $15.

Australia-wide postage and handling charges are as follows:

Up to 10 tags $10
11+ tags $10

For international postage rates, please see the 'International Delivery' section.

For orders paid by credit card, we produce and mail all orders via Australia Post regular service within 8 business days of receiving the order.
 
For orders paid by Direct Deposit, we produce and mail orders via Australia Post regular service within 8 days of receiving payment or payment clearing.
Orders received after 5pm will be counted as being received the next business day. Delivery can take 7-10 business days in addition to this depending on location. Visit http://www.austpost.com.au/ for delivery times.
 
Please note that while we endevour to get your order out to you as quickly as possible, delays in delivery due to postal delays are beyond our control. As a result, The Bag Tag Studio cannot be held responsible for late deliveries due to postal delays.
 
If you require quicker than standard production and Australia Post delivery times, or would like to be able to track your order, we are happy to send orders via Express Post for a flat fee of $15.00.
 
International Delivery

The Bag Tag Studio is happy to receive orders from all over the world.

For orders paid by credit card, we produce and mail all orders via Australia Post Air Mail within 8 business days of receiving the order.

Orders received after 5pm will be counted as being received the next business day. Delivery can take up to 14 business days in addition to this depending on location. Visit http://www.austpost.com.au/ for delivery times.

Below are our international Australia Post Air Mail charges. In an instance where your order exceeds these weight restrictions, we will contact you regarding applicable delivery charges. To make the most of these international postage charges, you can consolidate orders with family and friends.

Destination Weight International Air Mail Charges
New Zealand Up to 125g (1-5 tags) $15.00
Up to 250g (6-10 tags) $20.00
Asia / Pacific Up to 125g (1-5 tags) $20.00
Up to 250g (6-10 tags) $20.00
USA / Canada Up to 125g (1-5 tags) $20.00
Up to 250g (6-10 tags) $20.00
Rest of the World Up to 125g (1-5 tags) $20.00
Up to 250g (6-10 tags) $20.00

All prices are in Australian dollars.

Australia Post Air Mail is not a trackable service. Please note that risk and responsibility for items in transit pass on to you, the customer, once the goods have been despatched to Australia Post.

If you would like to track your parcel, request delivery via registered mail, arrange insurance or express delivery services please contact us at info@bagtagstudio.com.au and we will provide you with the relevant shipping costs.

For international orders, please note that customs fees and duties may be payable on your order. We recommend you contact your local customs/import organisation to determine what import fees and duties may apply to your order. Please be aware that these charges are your responsibility and The Bag Tag Studio does not have any control over any import fees and duties charged.

Money-Back Guarantee and Refunds and Returns

The Bag Tag Studio takes pride in the quality of our products to make sure you get the best product. However, if for some reason you are not completely satisfied with the quality of our products we provide a 14-day money back guarantee. The Bag Tag Studio reserves the right to limit this guarantee to 5 items per household.

Please contact us for a Return Authorisation (RA) number BEFORE returning the goods. Returned items without an RA will not be refunded.
 
Refunds exclude postage and handling costs and will be processed within 30 working days of receipt of the goods. The product must be returned in their original condition and packaging, with all accessories and contents, a copy of the receipt, with a brief note explaining the problem. You will be responsible for payment of postage on the returns and assume the risk of lost, stolen or damaged goods in transit on returned items and may be required to provide proof of postage in the event that a returned item is not received by us. For this reason, it is recommended that goods returned to us are sent using a service with a tracking number (e.g. Registered Post or Express Post).

The Bag Tag Studio reserves the right to refuse to accept, and to return, parcels that arrive COD or have 'More To Pay' stamped on them.

Refunds will be paid using the same method used to pay for the goods (e.g. if you paid by credit card we will refund your credit card; if paid by Direct Deposit we will transfer funds into your nominated account).